For detailed answers or questions specific to your order, please contact us at firstname.lastname@example.org. Please allow 24-48 business hours for all email responses. Emails will be answered in the order they are received. We are closed on Saturday and Sundays.
Q: How long does it take for me to get my order?
A: Orders are fulfilled in 1-2 business days (we are closed on weekends). Generally, all orders are delivered in 3-5 business days depending on your location. For International orders, times may vary.
Q: I never received my package but the tracking information says delivered. What should I do?
A: Please double check the address that you provided on the order. Unfortunately, we are not responsible for packages that are lost. Once we ship out your order, the shipping carrier is responsible for the delivery of the package. We include a tracking number so you can track your package. If your package is lost, we can assist with filing a lost package claim for you - please contact us at email@example.com for further assistance.
Q: My item(s) was damaged in transit, what should I do?
A: On rare occasions, your order might be damaged in transit due to the shipping carrier. Please reach out to us at firstname.lastname@example.org within 24 hours you receive your package and include a photo of the damaged product.
Q: I received the incorrect product! What do I do?
A: We will be more than happy to correct this and switch the product to the CORRECT one you ordered! Please send us an email at email@example.com with a photo of what you received and we will reship it out to you.
Q: What is the return and exchange policy?
A: Unfortunately we do not offer any returns. If a bottle is unopened, please email us in 24 hours for an exchange. We do not accept exchanges for bottles that are already opened. All hardware must be in its original packaging. If hardware is defective, please contact us right away at firstname.lastname@example.org.
Q: Why was my order cancelled?
A: If your order has been cancelled, it might be due to incorrect information provided to us during checkout. Please contact us as soon as possible so we can look into the issue.
Q: Do you offer any juices with no nicotine?
A: Some juices have a 0mg option, which contains no nicotine
Vapors is committed to only selling its products to people of legal smoking age. Are you the legal age for purchasing tobacco products? (18+ or 21+ depending on your state)I am not of Legal Purchasing Age